Walter Ian Kaye
                                PO Box 15065
                        San Francisco, CA 94115-0065
                            (650) 504-4141 (cell)

                  walter [at] natural-innovations [dot] com
                     http://walteriankaye.com/resume/cs/

OBJECTIVE:
          To provide outstanding customer service, making use of my technical
          background, sense of humor, resourcefulness, calming influence, and
          caring.

EDUCATION:
          High School Graduate through equivalency, NY, 1980

          American Business Institute, New York, NY, 1980-1981
            *  Certificate of Business Administration, 1981
                 o  Double-entry bookkeeping/accounting
            *  Certificate of Achievement in Accounting, 1981

          Control Data Institute, Philadelphia, PA, 1988
            *  Office Technology, Microcomputers

EXPERIENCE:
          Computer Consultant and Web Hosting Provider, 1995-present
            *  Listen to the customer.
            *  Assess his/her needs.
            *  Customize automation of workflow on Macintosh computers.
            *  Design, implement, troubleshoot and service website and/or
               web page.
            *  Manage FreeBSD internet server and keep hosting customers
               happy.

          New Media Editor: Hokubei Mainichi, San Francisco, CA, 2006-2008
            *  Managed Web site and built/managed Unix internet server.
            *  Set company on right track with Drupal CMS.
            *  Proofread articles for print and Web.
            *  Converted articles & photos into Web pages.
            *  Provided tech support for both Mac and Windows users.

          Programmer/Analyst: Stanford Linear Accelerator Center,
          Menlo Park, CA, 1997-2002
            *  Consulted with users while developing customized solutions.
            *  Provided Macintosh support for the Technical Publications
               department.

          Help Desk: GEnie online service, 1994-1997
            *  Hosted real-time chat rooms for subscribers:
                 o  Answered subscribers' questions on issues related to
                    Internet and GEnie.

          Trainer: E.W. Williams Publications, Fort Lee, NJ, 1992-1993
            *  Trained editors and production managers on PageMaker,
               QuarkXPress, and Word.
            *  Provided technical support for users.

          Support Staff: America Online, 1990-1992
            *  Hosted real-time chat rooms:
                 o  Kept customers entertained.
                 o  Reported weekly chat room activity stats to management.
                 o  Handled rowdy users in accordance with AOL's terms of
                    service.

          Customer Service: American Integrity Insurance Company,
          Philadelphia, PA, 1986-1990
            *  Handled incoming calls and correspondence.
            *  Enjoyed transforming difficult customers into happy
               customers.
            *  Calculated refunds.
            *  Installed word processing center and led training sessions.
            *  Authored form letters for standard use by refund department.

OTHER:
          *  Extremely computer literate, but prefer working with people.
          *  Actor, songwriter, and graphic artist.
          *  Excellent spelling and writing skills.
          *  Provide answers to questions asked on various mailing lists.