Walter Ian Kaye
PO Box 15065
San Francisco, CA 94115-0065
(650) 504-4141 (cell)

walter [at] natural-innovations [dot] com

Objective:

To obtain a customer service position within a progressive company which values people as well as profits.

Education:

High School Graduate through equivalency, NY, 1980
 

American Business Institute, New York, NY, 1980-1981
• Certificate of Business Administration, 1981
   – Double-entry bookkeeping/accounting
• Certificate of Achievement in Accounting, 1981
 

Control Data Institute, Philadelphia, PA, 1988
• Office Technology, Microcomputers

Experience:

Computer Consultant, 1995-present
• Listen to the customer.
• Assess his/her needs.
• Design, implement, troubleshoot and service website and/or web page.
• Customize automation of workflow on Macintosh computers.
 

Programmer/Analyst: Stanford Linear Accelerator Center, Menlo Park, CA, 1997-2002
Company field: scientific research, funded by the U.S. DOE
• Consulted with users while developing customized solutions.
• Provided Macintosh support for the Technical Publications department.
 

Help Desk: GEnie online service, 1994-1997
• Hosted real-time chat rooms for subscribers:
   – Answered subscribers' questions on issues related to Internet and GEnie.
 

Trainer: E.W. Williams Publications, Fort Lee, NJ, 1992-1993
• Trained editors and production managers on PageMaker, QuarkXPress, and Word.
• Provided technical support for users.
 

Support Staff: America Online, 1990-1992
• Hosted real-time chat rooms:
   – Kept customers entertained.
   – Reported weekly chat room activity stats to management.
   – Handled rowdy users in accordance with AOL's terms of service.
 

Customer Service: American Integrity Insurance Company, Philadelphia, PA, 1986-1990
Company field: health insurance
• Handled incoming calls and correspondence.
• Enjoyed transforming difficult customers into happy customers.
• Calculated refunds.
• Installed word processing center and led training sessions.
• Authored form letters for standard use by refund department.

Other:

• Extremely computer literate, but I prefer to have a job working with people.
• I enjoy acting, theater, and music.
• Excellent spelling and writing skills.
• Provide answers to questions asked on various mailing lists.

walteriankaye.com © 1995-2011 by Walter Ian Kaye