WIK - RésuméCS (2011-11)

Walter Ian Kaye
PO Box 15065
San Francisco, CA 94115-0065
(650) 504-4141 (cell)

walter [at] natural-innovations [dot] com

Objective:: To provide outstanding customer service, making use of my technical background, sense of humor, resourcefulness, calming influence, and caring.

Specialties:: Web development: HTML 4, CSS, Perl, CGI, XML, Apache, Unix; cross-browser, liquid layout, device-independent compatibility (including mobile).
Macintosh: Mac OS X, AppleScript, MS Excel, Illustrator. music composition, audio engineering, electronic engineering, accounting, UI design, product design (inventing), vegetarian whole-grain cooking, tutoring.

Education:: High School Graduate through equivalency, NY, 1980; American Business Institute, New York, NY, 1980-1981
• Certificate of Business Administration, 1981
– Double-entry bookkeeping/accounting
• Certificate of Achievement in Accounting, 1981; Control Data Institute, Philadelphia, PA, 1988
• Office Technology, Microcomputers

Experience:: Computer Consultant and Web Hosting Provider, 1995-present
• Listen to the customer.
• Assess his/her needs.
• Customize automation of workflow on Macintosh computers.
• Design, implement, troubleshoot and service website and/or web page.
• Manage FreeBSD internet server and keep hosting customers happy.; New Media Editor: Hokubei Mainichi, San Francisco, CA, 2006-2008
• Managed Web site and built/managed Unix internet server.
• Set company on right track with Drupal CMS.
• Proofread articles for print and Web.
• Converted articles & photos into Web pages.
• Provided tech support for both Mac and Windows users.; Programmer/Analyst: Stanford Linear Accelerator Center, Menlo Park, CA, 1997-2002
• Consulted with users while developing customized solutions.
• Provided Macintosh support for the Technical Publications department.; Help Desk: GEnie online service, 1994-1997
• Hosted real-time chat rooms for subscribers:
– Answered subscribers' questions on issues related to Internet and GEnie.; Trainer: E.W. Williams Publications, Fort Lee, NJ, 1992-1993
• Trained editors and production managers on PageMaker, QuarkXPress, and Word.
• Provided technical support for users.; Support Staff: America Online, 1990-1992
• Hosted real-time chat rooms:
– Kept customers entertained.
– Reported weekly chat room activity stats to management.
– Handled rowdy users in accordance with AOL's terms of service.; Customer Service: American Integrity Insurance Company, Philadelphia, PA, 1986-1990
• Handled incoming calls and correspondence.
• Enjoyed transforming difficult customers into happy customers.
• Calculated refunds.
• Installed word processing center and led training sessions.
• Authored form letters for standard use by refund department.

Other:: • Extremely computer literate, but prefer working with people.
• Actor, songwriter, and graphic artist.
• Excellent spelling and writing skills.
• Provide answers to questions asked on various mailing lists.

(This document is also available in PDF and Text format.) <URL:http://walteriankaye.com/resume/cs/resume-wik-2011-11.html>